Common Components Help

AEF Help

Processing Rejected Routes

If a task assignee chooses Reject for the approval status (approval status is only available if the task action is Approve) and then completes the task, the system stops the route and notifies the route owner via email and IconMail. The system does not activate the remaining tasks in the route unless the route owner resumes the route.

If there are other tasks of the same sequence order as the rejected task and the route is set up so all tasks must be completed for that sequence order, the task assignees can complete the remaining tasks. If the route owner resumes the route, the assignees must complete the tasks, as usual. If the sequence order is set up so any task must be completed, then the remaining tasks are rescinded when the rejected task is completed.

To process a rejected route

1. From the global toolbar, click My Desk>Routes>My Routes.

Or

If you are working within an object, click Routes from the object's category list.

2. From the Routes page, click the Name of the stopped route.
3. From the category list for the route, click Tasks.
4. Review the comment entered by the person who rejected the route.
5. If needed, review the route content by clicking Content from the route category list.

For instructions on viewing content, see Viewing Documents and Content.

6. Based on the comments, approval statuses, and content, decide how you want to process the rejected route. You have three options:
• Resume the route and have the system activate the remaining tasks in the route as it normally would, beginning with the tasks in the sequence order following the order for the rejected task. Before resuming the route, you can edit the route as needed. For example, you can add, remove, and edit content; define new tasks; and edit task definitions. You might want to add another task for the person who rejected the route so the person can review and approve it. Additionally, you might want to edit the instructions for tasks to clarify them and change due dates. To resume a rejected route, go to the Routes page that lists the route (Step 1 above), check the route, and click Start/Resume Selected.
• Delete the route. Then you can create a new route when you are ready. See Deleting a Route.
• Leave the route in the Stopped state. You can always resume it or delete it at a later date.