Common Components Help

AEF Help

Processing a Rejected Task

After the task assignee completes a task that is marked as Needs Owner Review, the task is promoted to the Review state and the route owner reviews the task. If the owner approves the task, the system promotes the task to Complete and notifies the task assignee. If the owner rejects the task, the system demotes the task back to Assigned and notifies the assignee. The task assignee must complete the task again based on the review comments the route owner entered.

When rejecting a task, the route owner may reassign the task to someone other than the original assignee. The new assignee receives the notification and must complete the task. This means you might receive a notification about a task that is rejected even though you didn't work on the task originally.

You complete a rejected task in the same way you complete a new task, as described in Completing a Task. The only differences are:

• You, the task assignee, will receive a Review Complete notification about the task and can click the hyperlink in the message to access details about the task. Alternatively, you can click the task's Name from the Tasks pages as you would any Assigned task.
• Review the information on the Properties page for the task, focusing especially on the Review Comments. These are comments the route owner entered to explain how the task should be completed. Also look for updated information in the other fields, such as new Instructions, a new Due Date/Time, and a different Action.