Common Components Help

AEF Help

Listing Issues

All users can list issues. However, only the Issue Manager can change the owner or the type for an issue when in the "Create" state.

To list issues

1. Click My Desk > Issues > My Issues.

For objects that have issues, you can also access issues from the Properties page for the object by clicking Issues in the category list.

The Issues page appears, listing all issues.

For each issue, the page lists:

Status Icon --Represents any slippage between the estimated start and finish dates. The red, yellow, and green status icons are configurable. For example, a red icon might display for a high slip value, and a green icon for no slippage.

Name--The name of the issue, which is auto-generated. Click on the name to view its properties, or click at the end of the row to view the PowerView page in a new browser window. See Viewing an Issue in PowerView.

Type--The type for the issue.

Description--The description of the issue.

State--The current state of the issue.

Escalation Required--Whether the issue requires escalation.

Estimated Start / Finish--The estimated start and finish dates for the issue resolution.

Actual Start / Finish--The actual start and finish dates for the issue resolution.

Owner--The owner of the issue.

Priority--The priority of the issue.

2. To edit details about an issue, click at the end of the row. See Editing Details About an Issue.
3. Use the Actions menu on the page toolbar to work with the issues as needed:
• To create a new issue, select Create New. See Creating a New Issue.
• To delete an issue, check it and select Delete. Only users with delete access on specific states in the policy have the ability to delete the issue.
• To change the owner of an issue, check it and select Change Owner. Use the Search page to locate the new owner. Only an Issue Manager can change the owner of an issue.