Common Components Help

AEF Help

Creating a New Issue

All users can be given access to create an issue related to an item. Once created, an issue is auto-named according to the naming conventions set up by the Issue Manager.

To create a new issue for an item

1. Click MyDesk > Issues > Create Issue.

Or from the Actions menu on the Issues list page, click Create New.

The Create New Issue page appears.

2. In the Type text box, leave the value as Issue unless there is another Type. If another type is defined for creating issues, click to select that type. See the AEF User Guide for using the Type selection page.
3. In the Description text box, type a description of the issue.
4. For Reported Against, click to search for the object you want to create the issue for.
5. If the issue requires upper management support for resolution, for Escalation Required click Yes.
6. In Estimated Start, click and select the date on which issue resolution will begin.
7. In Estimated Finish, click and select the date on which issue resolution will begin.
8. Select the Priority for the issue. Values are High, Medium, Low, or Pre-assigned.
9. If you have a recommendation for resolving the issue, type its description in Resolution Recommendation.
10. If you have a procedure for reproducing the problem causing the issue, type it in Steps to Reproduce.
11. To select a category for the issue, click in Issue Category Classification.
12. To select the company that is reporting the issue, click in Reporting Organization.
13. If the property to display the policy list is set to "True" in the properties file, select a Policy from the drop-down list.
14. Select the Vault to contain the issue.
15. When finished, select an option:
• To create the issue and exit the page, click Done.
• To create the issue and leave the data on the page (for creating another issue), click Create Issue.
• To clear the data on the page and start over, click Clear All.
• To close the Create New Issue window, click Cancel. All issues previously created are committed.

The issue is created and auto-named. At this point, any user can read the issue. To list all issues, see Listing Issues.