Common Components Help

AEF Help

Viewing an Issue's Properties

The properties for an issue show basic details about the issue.

To view and issue's properties

1. Scroll down the Properties channel in PowerView.

The following attributes make up an issue's properties:

• Name. The auto-generated name.
• Type. The issue type, used for classification.
• Description. A description of the issue.
• State. The current state of the issue.
• Owner. The owner of the issue.
• Originator. The person who created the issue.
• Originated Date. The date on which the issue was created.
• Modified Date. The date on which the issue was last modified. If not modified, this date is the same as the Originated Date.
• Escalation Required. Indicates whether the issue requires upper management support for resolution.
• Estimated Start. The estimated date on which the issue resolution will begin.
• Estimated Finish. The estimated date on which issue resolution will end.
• Actual Start. The actual start date.
• Actual Finish. The actual finish date when the issue should close.
• Priority. Values are High, Medium, Low, or Pre-assigned.
• Resolution Recommendation. A recommendation for resolving the issue.
• Action Taken. A description of any action taken to resolve the issue.
• Resolution Statement. A description of the actual resolution.
• Steps to Reproduce. The procedure for reproducing the problem causing the issue.
• Category. Determines the issue classifications for this issue.
• Classification. Determines the Issue Manager responsible. Based on Category and Classification, issue managers can be assigned and notified automatically.
• Reported Organization. The company associated with the issue.
• Policy. The policy that governs the issue's lifecycle.
• Vault. The vault containing the issue.
2. Use any of the following commands from the page Actions menu to work with the issue.
• Edit Details. To edit the properties listed, including changing the owner, priority, and start and finish times. See Editing Details About an Issue.
• Change Type. To change the type for the issue. See Changing an Issue's Type.
• Close. To close the issue and identify the action taken and the resolution. See Closing an Issue.