Common Components Help

AEF Help

Choosing Alert Events for Individual Discussion Messages

You can choose to be notified when there is a reply to a specific message in a discussion. The system will notify you whenever there is a reply to the message you subscribe to. Be aware that you will not receive notifications for replies to replies and so on. However, you can subscribe to replies as well as to top-level messages.

To choose notification events for an individual message in a discussion

1. Click My Desk > Team > Workspaces.
2. From the Workspaces page, click the Name of the workspace.
3. Access the category list for the item that contains the discussion message:

- To subscribe to a message in the workspace's discussions, the category list for the workspace should already be open. (Step 2 should have opened the workspace category list.)

- To subscribe to a message in a folder's discussions, click the folder Name from the folders list or click Folders from the workspace category list and click the Name of the folder.

- To subscribe to a message in a subfolder's discussions, click the plus sign to expand the folder in the folder list and click the name of the subfolder, or click Subfolder from the folder's category list and click the Name of the subfolder.

- To subscribe to message in discussions for folder or subfolder content, access the category list for the folder or subfolder using the above instructions. Then click the Name of the content.

4. From the category list for the item, click Discussions.
5. From the Discussions page, click the Name of the top-level message for the discussion that contains the message.
6. From the page that lists the discussion's messages, click Subscribe for the message you want to subscribe to. To expand the list of replies to a message, click the Right arrow next to the message subject.

The Reply Subscription Options page opens with the alert event listed for the message.

7. To subscribe to an event, check the box to the left of it. To unsubscribe to an event, uncheck the box to the left of it.

   If you choose this alert event:	Then the system will notify you whenever:
   New Reply	A workspace member posts a reply to this message. You will not be notified about replies to replies. To be notified about replies to replies, subscribe to the reply.

8. Click Done.